Success Stories

We believe in cultivating talent and as a result, most of our management team has been promoted from within. Kristine McBride started her career path with Brittain Resorts & Hotels as a remote reservations agent and progressed through several promotions on her way to Director of Reservations. Watch this Q&A and let Kristine herself tell you more about her journey.

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Leadership and Associate Training and Development: Investing in our People

We believe that continuous learning and professional growth are the cornerstones of success. We are committed to equipping our associates with the knowledge, skills, and industry insights they need to excel in their roles and advance their careers.

By prioritizing leadership development and continuous education, we cultivate a workforce that is skilled, confident, and prepared to deliver exceptional service.

Throughout the year, we provide comprehensive training programs designed to empower our associates at every level, these include:

  • Industry-Specific Training – From Customer Service trainings to Personal Accountability trainings, we ensure our team stays ahead of industry trends.

  • Specialized Certifications – Whether it’s bartender certifications for our F&B professionals, Lifeguard and Certified Pool Operator certifications, we invest in programs that elevate expertise.  

  • Workplace Safety & Preparedness – Our commitment to associate well-being includes PPE training, CPR certification, and other essential programs to maintain a safe work environment.

  • Our management team collaborates with leaders from our sister properties, sharing best practices and fostering strong professional relationships to drive innovation and operational excellence.  

Leadership Conference

We are thankful for our large team of associates as each plays a vital role in helping us serve millions of guests annually. That is why each year, we host a Leadership Conference that allows us to provide them with continued training, get the latest company updates and celebrate outstanding associates.

Women's Leadership Alliance Program

The Women's Leadership Alliance is a 10-month program designed to empower women and foster career growth. The program enhances leadership performance and offers personal re-invention opportunities by learning individual strengths, personal accountability, and behavioral agility; allowing leaders to achieve career and personal results.

Our WLA program offers a comprehensive approach to personal and professional growth and gives each participant the opportunity to assess and discuss any desired individual goals and competencies.

"Personally, it has helped me to take a step back and take time for myself. We spend so much time on others, helping others, raising children, etc., we don't always make time for ourselves.

Professionally, it helped me really see what I am good at and where I need improvement. It helped me see the way others perceive me and the way I perceive myself. It helped me see the way I manage others versus the way some need to be managed based on certain personality traits."

Marissa Bazinet - Corporate Director of F&B Systems and Training

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